Frequently Asked Questions
Everything you need to know about shopping with Neuaura.
What is Neuaura's shipping policy?
We offer standard shipping worldwide. Orders are typically processed within 1-2 business days, and delivery times range from 3-7 business days depending on your location.
How can I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange unworn items with original tags within 30 days of delivery. Please visit our Returns Portal to start a request.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products ethically sourced?
At Neuaura, we are committed to sustainability. We partner with manufacturers who adhere to fair labor practices and prioritize eco-friendly fabrics in our collections.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.